Return Policy
Our returns are free of charge as we really want you to enjoy your Mora Taara products. However please follow these guidelines:
-
Place a return request for damaged or defective goods within 2 days from date of delivery.
-
Any other return can be initiated within 7 days from date of delivery.
-
Ceramic products and jewellery cannot be returned. Ceramic products require professional packing and are likely to get damaged en route.
-
Hand over the goods in the original packing to the courier. This is important as it’ll minimise chances of damage en route to us.
-
To initiate a return, simply click here
-
Once we receive the item/s back in good condition, we will initiate a refund. It’ll reflect in your account within 7 business days. In all cases, refunds will be made via online transfer and not by cash.
-
In case you used a gift card to make the payment for this order, your gift card will be credited back with this amount.
-
For any other query, call +91-9326703430 from 10:00 am to 7:00 pm Monday to Friday and 10:00 am to 2 pm on Saturdays. Customer Service does not receive calls on Sundays.
