Our return process is simple and free of charge because we really want you to enjoy your Mora Taara artefacts.
- To initiate a return, email us at firstname.lastname@example.org with your order number and other details within 4 days of receiving the package. Or call +91-9326703430 from 10:30 am to 6:30 pm Monday to Friday and 10:30 am to 2 pm on Saturdays. We will schedule the return pick-up and forward you the details.
- Hand over the goods in the original packing to the courier. It is important that you send it back in the original packing so chances of damages are minimised.
- Once we receive the item/s in good condition in our warehouse, we will initiate a refund which will reflect in your account within 7 to 10 business days. In all cases, the refund will be made via online transfer and not by cash.
- Please note we do not accept returns of ceramic products or jewellery. Ceramic products require professional packing and are very likely to get damaged en route.
- In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.