FAQs
SHIPPING & DELIVERY
How long will it take for my items to arrive?
All orders are shipped within 1 working day. Depending on your location within India, your order should reach you within 3 to 4 days after shipping.
How do I track my order?
You will receive a WhatsApp message and email from us once your order has been dispatched with the tracking AWB number. Click on that to check your package’s current location.
Do you ship internationally?
Please see our international shipping information.
RETURN & CANCELLATION
What is Mora Taara's return and refund policy?
Our return process is simple and free of charge because we really want you to enjoy your Mora Taara products.
- Requesting a return: To initiate a return, simply click here and enter the details. Place your request within 5 days of delivery. If a product is delivered to you damaged or defective, submit your request within 2 days of delivery.
- Products eligible for return: All products can be returned subject to the conditions below - except products purchased on sale which are not eligible for return or exchange.
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Original packaging is required:
Keep the original packing — both the outer box and the inner packing — to return your purchase so the products reach us safely, the same way they reached you safely!
Returns without the original packaging will not be accepted.
- Condition of returned products: Products must be returned to us in good condition and unused to be eligible for refund.
- Recording the packing: We recommend recording a short video showing the product’s condition and how you repack it. This gives us a record to refer to if there are any questions about damage during transit.
- Return pickup: Once your return request is accepted, we will arrange a pickup and share the details with you.
- Your refund: Once your returned products reach us and meet the return conditions above, you will receive your full refund within 7 working days of their arrival. Refunds are made to your original payment method or bank account, not cash.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
How do I exchange an item?
- To request an exchange or store credit, click Submit a Return Request, enter your Order ID and phone number or email address, and submit your request.
- A return request for damaged & defective goods must be placed within 2 days from the date of delivery. Any other return can be initiated within 5 days from the date of delivery.
- Products purchased on sale are not eligible for return or exchange.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
I have received a damaged product. What do I do?
- To initiate a replacement or a refund for a damaged or defective product, simply click here and enter your Order ID & Phone number/email ID and submit your return request.
- A return/refund request for damaged & defective goods must be placed within 2 days from the date of delivery.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
How do I cancel my order?
The order can be cancelled only if it hasn’t already been shipped. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
If I cancel my order, how will I get my refund?
After your order is cancelled, you will receive your refund to your original payment method or bank account within 7 working days.
When will the refund reach my account?
Once your returned products reach us and meet the return conditions above, you will receive your full refund within 7 working days of their arrival.
Refunds are made to your original payment method or bank account, not cash.
In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
Will the GST amount be refunded in case I return/cancel my order?
Yes, the entire GST amount will be refunded in case of cancellation/return.
CONTACT US
We would love to help you. Here is how you can contact us.
If you are a customer:
Email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Vendors
Email purchases@morataara.com. Do not call the customer service numbers please.
Work With Us
Email all inquiries to marketing@morataara.com
INVOICES
I did not receive an invoice. What should I do?
You will receive a printed tax invoice with your package when it is delivered to you. If you would like us to email the invoice to you, please reply to your order confirmation email or send a request to customerservice@morataara.com. Don’t forget to mention your order number.
Can I get a GST invoice for my business?
Yes, definitely. Please email customerservice@morataara.com with your order number, registered business name, GSTIN and registered billing address.
Please share these details when you place your order. Our deadline for receiving them is the 10th of the month following your purchase, so we can report the sale against your business GSTIN in our monthly GST filing. For example, for a purchase made in October, please send your details by 10 November.
Please allow at least six working days after we receive the correct details for us to email your business invoice.
If you simply need a copy of the invoice already issued for your order, you can request it at any time by emailing us with your order number.
For help, call +91 9717977115, Monday to Saturday, 10 am to 7 pm.
SALES & DISCOUNTS
Any discount for the first time customers?
Please see our current Sale page for available offers.
When do you go on sale?
You can browse our current offers on the Sale page. Sign up for our emails to hear about sales and special offers.
STORES
Where are your stores?
Our Mumbai & Gurgaon stores are now closed permanently. Yes, we too are heart-broken. However, we love you all just as much and we still offer quick delivery to all our Gurgaon & Mumbai customers.
Call +91 9717977115 for help, questions and special treatment.
Our entire collection is available online. Check out our new arrivals here or go straight to the home page to start browsing.
INTERNATIONAL SHIPPING
Do you ship internationally?
We are not shipping international orders at the moment. If you have a relative or friend who will be travelling to your location anytime in the near future, you can choose to place a domestic order with us from www.morataara.com. If you need any other information, you can email us at customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
ORDERS & PAYMENTS
Can I modify my order?
Yes, if it hasn’t already shipped. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I change the delivery address of my order?
We will try to accommodate your request if we still have the package in our possession. If it has already been handed over to the courier company, it won’t be possible. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I order by telephone or email?
To place offline orders, email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I pay cash on delivery?
Yes, of course, you can. However COD services may not be available in some remote areas.
What forms of payment are accepted on your website?
The available payment methods are shown at checkout. Cash on delivery is available for eligible locations.
My payment was deducted, but I haven’t received an order confirmation. What should I do?
Please email customerservice@morataara.com or send us a WhatsApp message at +91 9717977115 with your name, the phone number or email address used at checkout, and your payment reference so we can check whether your order went through.
If the payment failed and your order did not go through, your bank will usually credit the money back automatically soon.
Can I have my order delivered to multiple addresses?
We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses.
GIFT WRAPPING
Can I have my order gift wrapped?
Yes, gift wrapping is available for a small charge. After you place your order, reply to the order confirmation email to request gift wrapping. Or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Do you provide gift wrapping for Bulk Orders?
Yes, we do.
CORPORATE GIFTS
Can Mora Taara assist my company with gift-giving and large orders?
Yes, our Business Gifts programme is designed to meet your needs year-round. To speak with a sales associate, please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
We accept bulk orders, and many items can be customised with your company logo or personalised designs. We also offer special packaging and delivery for large orders. Please give us 6 to 8 weeks’ advance notice for custom orders, including custom packaging and manufacturing. Read more about our Corporate Gifts programme.
Can you customize an item with a company logo?
Yes, many of the items in our Business Gifts program can be embellished with a company logo. Please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
VENDOR CONNECT
If you would like to reach out to Mora Taara's purchase department, please email purchases@morataara.com. You are more likely to get a reply if you have included photos and prices of your products in your email.
INFLUENCER COLLABORATIONS
How do we collaborate with Mora Taara?
Have a great idea for a collaboration? Email us at collaborations@morataara.com.
