FAQs
SHIPPING & DELIVERY
How long will it take for my items to arrive?
Most orders are shipped within 2 business days. Depending on your location within India, your order should reach you within 3 to 7 business days.
How do I track my order?
You will receive a SMS and email from us once your order has been dispatched with the tracking AWB number. Click on that to check your package’s current location.
Do you ship internationally?
We are not shipping international orders at the moment. If you have a relative or friend who will be travelling to your location anytime in the near future, you can choose to place a domestic order with us from www.morataara.com. If you need any other information, you can email us at customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
RETURN & CANCELLATION
What is Mora Taara's return and refund policy?
Our return process is simple and free of charge because we really want you to enjoy your Mora Taara artefacts.
- To initiate a return, simply click here and enter your Order ID & Phone number/email ID and submit your return request.
- Hand over the goods in the original packing to the courier. It is important that you send it back in the original packing so chances of damages are minimised.
- A return request for damaged & defective goods must be placed within 2 days from the date of delivery. Any other return can be initiated within 7 days from the date of delivery.
- Once we receive the item/s in good condition in our warehouse, we will initiate a refund which will reflect in your account within 7 working days. In all cases, the refund will be made via online transfer and not by cash.
- Please note we do not accept returns of ceramic products or jewellery. Ceramic products require professional packing and are very likely to get damaged enroute.
- We do not accept returns for products which have been purchased on sale.
- In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
How do I exchange an item?
- If you want to exchange your purchased piece for another item or another size, please submit a return and refund request for the item received and simply place a fresh order for the item that you want now.
- To initiate a return, simply click here and enter your Order ID & Phone number/email ID and submit your return request.
- A return request for damaged & defective goods must be placed within 2 days from the date of delivery. Any other return can be initiated within 7 days from the date of delivery.
- Please note that we do not have the facility to exchange a product with a different one. If you want a different product, please initiate a return request for the old item and place a fresh order for the new item.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
I have received a damaged product. What do I do?
- To initiate a replacement or a refund for a damaged or defective product, simply click here and enter your Order ID & Phone number/email ID and submit your return request.
- A return/refund request for damaged & defective goods must be placed within 2 days from the date of delivery.
- For any other queries, call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
How do I cancel my order?
The order can be cancelled only if it hasn’t already been shipped. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
If I cancel my order, how will I get my refund?
After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. Please email us your bank account details so we can start the process.
If you are returning the goods for any reason, the amount will be transferred back to after we receive the goods back in the warehouse.
When will the refund reach my account?
Once we receive the items in good condition in our warehouse, we will initiate the refund which will reflect in your account within 7 to 10 business days.
In all cases, the refund will be made via bank transfer and not by cash.
In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
Will the GST amount be refunded in cases I return/cancel my order?
Yes, the entire GST amount will be refunded in case of cancellation/return.
CONTACT US
We would love to help you. Here is how you can contact us.
If you are a customer:
Email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Vendors
Email purchases@morataara.com. Do not call the customer service numbers please.
Work With Us
Email all inquiries to work@morataara.com
INVOICES
I did not receive an invoice. What should I do?
You will receive a printed tax invoice with your package when it is delivered to you. If you would like us to email the invoice to you, please reply back on your order confirmation email or send a request to customerservice@morataara.com. Don’t forget to mention your order number.
Can you provide a GST invoice against my online purchase?
Yes, definitely. Please email us at customerservice@morataara.com with your order number, billing name, registered address and your GST number. Call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Please note the following points about GST invoices:
1) GST invoice can be given before the 10th of the succeeding month in which your purchase was made (e.g. for a purchase made in the month of December we can issue a GST invoice only till 10th January). So please put in your request in time.
2) If the customer lives within Haryana, the customer must have a GST number starting with 06 - otherwise even if we issue a GST invoice the customer will not be able to take credit if the GST number does not start with 06. This is as per the government GST rules under "Place of Supply".
SALES & DISCOUNTS
Any discount for the first time customers?
We offer discounts only to our old customers and to members of our email list during a secret sale held once a year. Please sign up here to get an invitation for this sale,
When do you go on sale?
We hold a secret sale once a year only for our old customers and members of our email list. To get an invitation for this sale, please sign up here. You will receive notification by email two days before we go on sale.
STORES
Where are your stores?
Our Mumbai & Gurgaon stores are now closed permanently. Yes, we too are heart-broken. However, we love you all just as much and we still offer quick delivery to all our Gurgaon & Mumbai customers.
Call +91 9717977115 for help, questions and special treatment.
Our entire collection is available online. Check out our new arrivals here or go straight to the home page to start browsing.
INTERNATIONAL SHIPPING
Do you ship internationally?
We are not shipping international orders at the moment. If you have a relative or friend who will be travelling to your location anytime in the near future, you can choose to place a domestic order with us from www.morataara.com. If you need any other information, you can email us at customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
ORDERS & PAYMENTS
Can I modify my order?
Yes, if it hasn’t already shipped. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I change the delivery address of my order?
We will try to accommodate your request if we still have the package in our possession. If it has already been handed over to the courier company, it won’t be possible. Email all details along with your order number to customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I order by telephone or email?
To place offline orders, email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I pay cash on delivery?
Yes, of course, you can. However COD services may not be available in some remote areas.
What forms of payment are accepted for on your website?
All wallets, credit cards, debit cards, and bank transfers and cash on delivery are accepted.
Will you hold the order and ship it at a later time?
We normally ship by the quickest method available and delivery dates cannot be selected or changed. For any other queries, email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I have my order delivered to multiple addresses?
We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses.
GIFT WRAPPING
Can I have my order gift wrapped?
Yes, gift wrapping is possible. After you place your order, reply on the order confirmation email and request for a gift wrap. Or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Do you provide gift wrapping for Bulk Orders?
Yes, we do.
GIFT CARDS
How do I purchase Gift Cards online?
Click here to buy Gift Cards. We have gift cards available in various denominations.
What will happen after I buy a gift card?
Online Gift Cards can only be redeemed online on our website. To redeem Gift cards, during checkout, enter the Gift Card Code on the Payment Information page and the amount will automatically be deducted from your total.
How do I send the Gift Card to the person I want to gift it to?
You will receive an email confirming delivery of the eGift Card to the recipient.
How do I cancel the purchase of a Gift Card?
Once purchased, the Gift Cards order cannot be cancelled.
Can Gift Cards be exchanged for cash?
Gift Cards cannot be exchanged for cash.
Can I purchase a Gift Card along with other products in the same order?
Yes.
What is the validity period of the Gift Card?
All Gift Cards expire one year from the date of their issue.
CORPORATE GIFTS
Can Mora Taara assist my company with gift-giving and large orders?
Yes, our Business Gifts programme is designed to meet your needs year-round. To speak with a sales associate, please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I buy Mora Taara Gift Cards in bulk for my company?
Yes, to purchase Gift Cards in excess of Rs 50000, please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
We accept bulk orders and many items can be customised, either with your company logo or personalised designs. Special packaging and end to end delivery is also offered for large orders. Read more about our Corporate Gifts programme.
Can you customize an item with a company logo?
Yes, many of the items in our Business Gifts program can be embellished with a company logo. Please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
Can I buy Mora Taara Gift Cards in bulk for my company?
Yes, to purchase Gift Cards in excess of Rs 50000, please email customerservice@morataara.com or call +91 9717977115. Call timings are Mondays to Saturdays 10:00 am to 7:00 pm.
VENDOR CONNECT
If you would like to reach out to Mora Taara's purchase department, please email purchases@morataara.com. You are more likely to get a reply if you have included photos and prices of your products in your email.
INFLUENCER COLLABORATIONS
How do we collaborate with Mora Taara?
Have a great idea for a collaboration? Email us at collaborations@morataara.com.
