It's easy to place an order on morataara.com. First, select the items you wish to buy and add them to your shopping cart. You can easily edit or remove items from your shopping cart at a later stage before you make the payment.
After selecting the items, click on Checkout and complete your order by following these simple steps:
- Fill out your shipping and billing information - Verify and review shopping cart and the information you have entered during checkout. If no changes are necessary, you can click on "Place Your Order - You will be redirected to our trusted Payment Partners for the final billing - Submit your Credit/Debit Card or Bank Transfer details - Save your order confirmation number
We will email you within minutes on the provided email id confirming that your order has been received. We will also notify you by email once your order has shipped.
After placing your order, you will receive a confirmation email and sms with an AWB tracking number in it. Please click on that number to track your order.
If you don't wish to place an order on the website you can speak to a customer service about product details or any other information and they can help that you place an order over email or phone where the payment will be done via bank transfer. Customer service can be reached at +91-22-24137716, +91-9326703430 six days a week, 10:30 am to 6.30 pm.
We regret that online orders cannot be held for later shipment.
After you have placed an order, it is not possible to add or remove a product to/from your order. To add more products, you can place a new order.
Once an order has been confirmed, it is not possible to change the delivery address/phone number / email id used to place your order. However you may try cancelling the order and placing a new one. If your order has not already shipped, it may be possible to cancel it.
We only accept one delivery address per order. Please place separate orders if you would like items delivered to different addresses.
We normally ship by the quickest method available and delivery dates cannot be selected or changed.
All accepted orders are dispatched as soon as possible. You will receive an email from us once your order has been dispatched. If you created an account with Mora Taara, you can also log into your account to find the status of your order. Alternatively, you can call +91-22-24137716 or +91-9326703430 six days a week, 10:30 am to 7.00 pm to check your order status.
Please email us at email@example.com or call us at +91-9326703430 and +91-22-23523116 to attempt cancellation of your order. If you order has not already shipped, we will cancel it. If your order has been shipped, it won't be possible to cancel it.
After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. The amount for the cancelled order will be refunded back to into the same account that was originally used to make the transaction. A cash refund will not be possible for payments done via card or bank transfers.
In case you used an e-gift card to make the payment for the cancelled order, your e-gift card will be credited with this amount.
In case you have not received the payment in your account after receiving confirmation from Mora Taara about the refund, please get in touch with your bank regarding the delay in reflection into your account. If you need to get in touch with us please email us at firstname.lastname@example.org or call us at +91-9326703430 and +91-22-23523116.
Most of the products available in our stores also available online. However, inventory may occasionally differ among our stores and website.
Mora Taara currently has one store, in Mumbai. The address is given below. You can read more about our stores here.
Mumbai: Mora Taara, 6, Mani Mansion. Peddar Road. Opposit Villa Theresa School. Ph: +91-22-23523116 and +91-9326703430. View it on the map.
A copy of the invoice was emailed to you along with the order confirmation. Please search your inbox for "Mora Taara". You would have also received an invoice when the product was delivered to you. If you would like us to email the invoice to you again, please send a request to email@example.com.
If you create and sign in with your Mora Taara account you can add items to your shopping cart and come back later to complete the transaction. Items will remain in your shopping cart for 30 days, making it easy for you to browse and complete your purchase at a later date. You can log in to your account and access your saved shopping cart from any computer. Click here to create an account with morataara.com.
If you do not have an account with us, the items will remain saved in the cart as long as your current browsing session lasts.
If you are using the same computer, you will not have to sign in again. To access a saved cart from a different computer, you will need to log into your Mora Taara account before you add items to the cart.
After 30 days, items saved in your shopping cart are removed.
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
In case you receive wrong merchandise or damaged or defective merchandise, we will send you a replacement within 15 days at no extra cost. The process is given below. We do not accept returns of products that are in good condition.
All credit cards, debit cards, and bank transfers and cash on delivery are accepted.
Yes, of course you can.
Our trusted payment gateway partners use Secure Sockets Layer (SSL) encryption technology to protect your card information. All personal and financial information is transmitted using the https protocol over SSL, utilising state–of–the–art technology for consumer protection. Additionally, we do not store or collect any customers debit/credit card information.
There are absolutely no hidden charges. The product price and the shipping cost is stated clearly. Product prices are inclusive of all taxes and no other charges are levied.
Yes, the entire GST amount will be refunded in case of cancellation/return.
Creating an account is very simple. Simply register yourself with a login and a password. An account has the following benefits:
- Faster checkouts. You don't have to enter your address, email id and phone numbers each time you make a purchase on morataara.com. - You can view the history of your past orders at any time. - Save multiple addresses. You can also save addresses of people you give gifts to regularly. So each time you send a gift or a gift card, you don't type in their addresses again. Save up to 10 favourite addresses. - Manage/edit all your personal data like address, phone numbers, email ids.
Click ‘My Account’ on the top right corner of the page and then send a request for new password by clicking ‘Forgot Your Password?’. You will receive an email with a link to reset your password within minutes.
Each newsletter has an unsubscribe button towards the end. Click on it to unsubscribe. If you have a Mora Taara account, you can also log into your account to unsubscribe.
Yes, our Business Gifts program is designed to meet your needs year–round. Please call +91-9326703430, +91-22-23523116 to speak with a sales associate or email us at firstname.lastname@example.org. We accept bulk orders and many items can be customised, either with your company logo or personalised designs. Special packaging and end to end delivery is also offered for large orders. Read more about our Business Gifts programme here.
Yes, many of the items in our Business Gifts program can be embellished with a company logo. Please call +91-22-65754822 or +91-22-23523116 or email us at email@example.com and we'll be happy to assist you.
Yes, to purchase Gift Cards in excess of Rs 50000, please call +91-9326703430 or +91-22-23523116 or email firstname.lastname@example.org.
We offer e-Gift Cards for all occasions. Select one, put in your personalised message and it will be emailed within minutes to the recipient's email. Click here to buy Gift Cards.
eGift Cards are sent via email and are only redeemable online on morataara.com. Paper Gift Cards are sent to recipients by courier and can be redeemed only in our brick and mortar stores. Click here for store locations.
Once you purchase the eGift Card, within minutes, a message is sent to the recipient's email inbox informing them of your gift, with a link to retrieve the eGift Card. The link directs the recipient to a page showing the eGift Card you created (the design selected by you, with your personalised message), its gift value and the unique code number. The page also gives simple instructions for redeeming the eGift Card.
E-Gift Cards can only be redeemed online at www.morataara.com. They cannot be redeemed in our stores. To redeem E-gift cards, during checkout -----section on the Payment Information page during checkout. which will automatically be deducted from your total.
To check your eGift Card balance, go to morataara.com and click on Gift Cards or click here to check your balance.
Mora Taara Paper Gift Cards can be purchased online but they cannot be redeemed online. They can only be redeemed in our physical stores. The recipient will have to show the Paper Gift Card at the store to be able to redeem it. Click here to see our store locations.
All Mora Taara Gift Cards should be considered as cash and treated as such. We cannot replace a lost or stolen Gift Card.
Once purchased, the Paper Gift Cards or eGift Cards order cannot be cancelled.
Gift Cards cannot be exchanged for cash.
All Paper Gift Cards and eGift Card expire one year from the date of their issue.
You will receive an email confirming delivery of the eGift Card to the recipient.
If you would like to reach out to Mora Taara's purchase department, please email email@example.com. You are more likely to get a prompt reply if you have included photos and other information about your products in your email.
In case you receive wrong merchandise or defective merchandise, we will send you a replacement as soon as possible at no extra cost. Please email us at firstname.lastname@example.org about the damaged or defective product within 24 hours of receiving it. Include the order number and a photograph of the damaged piece.